Delphi Mentor was Support 

Dear Marco, 

I currently work on 4 different product groups that I 
have been on for years.  I could have definitely used 
this kind of service along the way and still can.  
Borland used to do it long ago (circa 1995-6). In the 
beginning pretty cheaply (maybe FREE if I remember at 
the start, and then something like $50 per incident 
later).  I used them all the time. I can remember 
saying "my credit card number is...", and then they 
got ballsy and jumped to around $195 per incident.  
That was the end of that marriage.  If I have a 
problem that might take me 4 hours to solve, for $195 
I will put time in myself.  For less, I would swamp 
you with business.  I prefer the incident charge, 
since monthly I would not use since I feel 
certain "programmers" would abuse the process.  Next 
thing you know, you would have to raise the price 
like Borland did.  P.S. I did not abuse it; they made 
more money off me with questions, than they ever did 
selling me software (I was young and new with Delphi, 
you know). 

Example: 
There's a local restaurant around me where the owner 
asked me why I didn't eat at her restaurant more 
often.  I told her, she had the best food in town 
(seriously), but lunch with tip was $20. All she had 
to do was to create an $8 lunch, it does not have to 
be as elaborate as the $20 lunch (make it a half 
lunch), and I would eat there every day.  Some of the 
places I go to, looking for "Delphi help", is like 
eating at McDonalds. Frankly, I would prefer to eat a 
nice answer from time to time.

Hope your service takes off, I would really like to 
see it around. Please don't respond with "how about 
we'll sell you half answers for half price.” I'm just 
trying to make a point with the lunch analogy.